Jililudo Privacy Policy — Your data is completely safe with us

1 Introduction

Jililudo is a trusted online gaming and Sports Betting platform in Bangladesh. We believe every user's privacy is a fundamental right. This Privacy Policy explains how Jililudo collects your personal information, how it is used, and how it is kept secure.

By starting to use the jililudo.bid website or mobile app, you are considered to have agreed to this Privacy Policy. Please read it carefully before creating an account.

This Privacy Policy applies alongside Jililudo's Terms and Conditions. In the event of any conflict, the provisions of the Privacy Policy shall take precedence.

2 What information we collect

Jililudo only collects information that is strictly necessary to provide you with the best experience. We never ask for excess or irrelevant data. A full breakdown of what we collect is provided below.

In addition to the information you voluntarily provide at registration, certain technical data is collected automatically while you use the platform. This includes your browsing patterns, session duration, and preferred game types — all used to create a personalised experience for you.

3 How Your Information Is Used

Jililudo uses collected data only for specific, legitimate purposes. All reasons for use are clearly outlined below.

• Account management: Your information is used to create, verify, and secure your account.
• Transaction Processing: Financial information is used to process deposits and withdrawals accurately and without delay.
• Customer support: Your information is used to resolve issues and communicate with you.
• Fraud Prevention: Device and login information is analysed to detect suspicious activity and keep the platform secure.
• Personalised Experience: Your usage history is analyzed to recommend games and promotions tailored to your preferences.
• Legal obligations: Specific information may be disclosed when required by a regulatory authority or court order.
• Responsible Gaming: Your gaming activity is monitored, and alerts are sent if any unusual patterns are detected.

Jililudo never passes your data to third parties for marketing purposes. We may only send our own promotional messages, and you can opt out at any time.

4 How Long Your Information Is Retained

Jililudo does not retain your data any longer than necessary. How long information is kept depends on the purpose for which it was collected and any applicable legal requirements.

• Active Account Data: All data is retained for as long as your account remains active.
• Closed Account Data: Certain data is retained for a minimum of 5 years after account closure to comply with financial regulations.
• Transaction Records: Financial transaction history may be retained for up to 7 years where legally required.
• Marketing Information: Your information is removed from our marketing list as soon as you withdraw your consent.

5 Who Your Information Is Shared With

Jililudo is extremely careful about sharing your information with others. We never sell your data for commercial purposes. However, there are a limited number of situations where sharing may be necessary.

• Payment Processors: Necessary information is shared with Mobile Banking, Nagad, or approved banks to process deposits and withdrawals. These partners are also bound by strict confidentiality agreements.
• Identity verification services: Certain information may be shared with approved verification agencies to confirm identity during the KYC process.
• Law enforcement agencies: We are required by law to provide data upon receipt of a court order or government directive.
• Technology Service Providers: Server hosting and cybersecurity providers may access limited amounts of data, and are bound by strict confidentiality agreements.

6 Cookie Policy

Jililudo uses cookies to enhance your browsing experience. Cookies are small data files stored in your browser. They make logging in easier on future visits and remember your preferences.

• Essential cookies: Essential for the platform to function properly and cannot be disabled, as core site functionality depends on them.
• Performance Cookies: Helps identify which sections of the site are most frequently used. This data is collected anonymously and in aggregated form.
• Functional Cookies: Remembers your language preference, login details, and customization settings.
• Analytics Cookies: Helps improve our services by analysing user behaviour.

You can manage cookies through your browser settings. Note that disabling essential cookies may limit certain platform features.

7 Your Rights

Jililudo believes you should have full control over your own data. That is why we provide you with the following rights.

• Right to Access Your Information: You may submit a request to find out what information we hold about you.
• Right to Rectification: You may request corrections if any of your information on record is inaccurate.
• Right to Erasure: You may request that your data be deleted, provided there is no legal obligation requiring us to retain it.
• Right to Restrict Processing: In certain circumstances, you may request that processing of your data be temporarily suspended.
• Right to Opt Out of Marketing: You can opt out of receiving promotional messages at any time.
• Right to lodge a complaint: If you have any concerns about the security of your data, you can raise a complaint with our customer support team.

8 Security Measures

Jililudo uses industry-leading security technology to protect your data. Our cybersecurity team monitors systems around the clock.

• 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted and cannot be read by third parties.
• Firewall Protection: Multi-layered firewalls are used to prevent unauthorised access.
• Two-Factor Authentication (2FA): An OTP is sent as an additional layer of security when you log in.
• Regular Security Audits: Regular security audits are conducted by independent third-party specialists.
• Data Backup: Regular encrypted backups of all data are maintained to prevent data loss in the event of an incident.
• Staff training: All our staff are trained in data protection and bound by strict confidentiality agreements.

Do your part to stay secure. Use a strong password, never share your login credentials, and contact us immediately if you notice anything suspicious.

9 Third-Party Services

Jililudo works with a select group of trusted third-party services that help improve platform functionality. We take care to vet all such services.

• Payment Gateway: Mobile Banking, Nagad, Rocket, and bank transfer providers each operate under their own privacy policies.
• Analytics tools: Tools used to monitor website performance collect data in anonymized form.
• Live Chat Support: Chat software used for customer support may retain conversation records.

10 Policy Changes

Jililudo reserves the right to update this Privacy Policy, in whole or in part, at any time. When significant changes are made, we will notify you through the following channels.

• A notification will be sent to your registered email address.
• A notice of changes will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will reflect any changes made.
• At least 7 days' notice will be given before any changes take effect.

Continued use of the platform after changes are made will be considered acceptance of the updated Privacy Policy. If you do not agree to the new policy, you may request that your account be closed.